Refunds & Returns Policy

At Eve & Dawn, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below is our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please make sure to thoroughly inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence to facilitate the return process. Once approved, we’ll provide return instructions and gladly replace the item.

3. Incorrect Orders

If you receive an incorrect item, please notify us within 7 days of receiving your order. We’ll work with you to arrange a return and either issue a replacement or a refund, depending on your preference.

4. Non-Returnable Items

For the safety and well-being of all our customers, certain items are non-returnable due to sanitary reasons. These include (but are not limited to): personal care products, cosmetics, intimate apparel, and any product that comes into direct contact with the skin or body. Please review product descriptions carefully before purchasing.

5. Refund Processing

Once we receive and inspect your return, you’ll be notified via email of your refund status. If approved, the refund will be processed back to your original method of payment within 7 days. Please note:

- Shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility

6. How to Initiate a Return

If your return meets the criteria above, please reach out to our customer support team via our Contact Us page. A representative will guide you through the process.

7. Packaging Your Return

Please ensure your return is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure safe delivery.

8. Exchanges

We do not accept returns or exchanges for opened items due to sanitary reasons. If you received a damaged, defective, or incorrect item, refer to sections 2 and 3 above for resolution.

At Eve & Dawn, we value your trust and are committed to providing you with the best service possible. If you have any questions or concerns about this policy, please don’t hesitate to contact us.

Thank you for shopping with Eve & Dawn!